Reference

Terms and Conditions for Using cae365

These terms set out the rules for opening and using your cae365 account, including how deposits through bKash, Nagad, and Rocket are handled and what applies to your access depending on your location and local law.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredWallet and withdrawal rules includedContact us for any dispute
cae365 Terms and Conditions for Using cae365
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about your account or a transaction, our support team is available to help. Reach out through any of the channels below and include your account ID and the relevant transaction reference so we can respond quickly.

Team online

Live Chat

Open the chat window from your account dashboard. Available during operating hours for account, wallet, and terms queries — fastest path for urgent disputes.

Email Support

Write to our support address for detailed terms questions or formal disputes. Include your account ID and transaction date so we can locate the record promptly.

Help Centre

Our help pages cover common terms questions — account eligibility, wallet rules, and how bKash, Nagad, and Rocket transactions are recorded and verified.

DATA AND SECURITY

How We Handle Your Account and Data

Your account security and the accuracy of your transaction records matter to us. Here is how we manage the key areas these terms touch on.

Account Verification

We verify identity before processing withdrawals. You will be asked to confirm your details once — after that, withdrawals to your bKash or Nagad wallet follow the standard release process.

Transaction Records

Every deposit and withdrawal is logged against your account wallet. If a bKash or Rocket transaction does not appear within the expected window, your transaction reference is the fastest way to trace it.

Data Retention

We retain account and transaction data for as long as required under applicable regulations. You may request a summary of your account data by contacting support with your account ID.

Requesting Changes

To update your registered details — such as your linked mobile wallet number — contact support directly. Changes to payment details require re-verification before the next withdrawal is processed.

Terms Questions We Hear Most

These are the questions we get most often about how these terms apply to your account.

These terms apply to anyone who opens an account on cae365. Access depends on your local law and eligible region — it is your responsibility to confirm that using the platform is permitted where you are.

Account access depends on local law and your eligible region, not your city. If access is permitted under the law that applies to you, your account works the same way regardless of where in Bangladesh you are.

We may suspend or permanently close accounts that breach these terms. Any balance in your account wallet at the time of closure will be reviewed, and we will contact you about the outcome through your registered details.

Contact support within 30 days of the transaction date. Share your bKash or Nagad transaction reference and the amount — our team will trace the record and update your account wallet if the payment is confirmed.

We may update these terms at any time. We will post the revised version on this page with the effective date. Continuing to use your account after that date means you accept the updated terms.

Contact our support team with your account ID. We will process the closure, settle any outstanding wallet balance, and can provide a summary of your account data on request before the account is removed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.